Senior Officer, Operational Risk

By: kim heng


Senior Officer, Operational Risk

POSITION :Senior Officer, Operational Risk

# of Hiring : 01

This position to observe staff’s working process and identify the points for improving staff capacity, provide on job mentoring to branch staff to get excellent performance and customer service, provide feedback on process, system, and form improvement and recommend changes to P&P to BD, re-enforce of delivery and application of new policy and procedure (P&P) with Branch staff (including BM) and build compliancy culture and assist branches in reducing findings raised by Internal Audit Team.


  • Prepare the plan to re-enforce management response implementation on audit findings report.
  • Update New Policy in follow up list and re-enforce the implementation.
  • Conduct branch visit to assess staff capacity, knowledge and understanding on policy & procedure.
  • Visit Clients & staffs to determine of implementation status of audit findings and escalate the status report to Regional Manager or Operation Manager.
  • Observe lending process practice such as loan assessment & approval, loan release, client orientation, and loan collection against standard policy & procedure.
  • Identify the points for improvement and excellent practice with mentoring/coaching to build the staff capacity (Stop, Start, and Continue).
  • Prepare the profile of policy, procedure, guideline and instruction for following up tool on the implementation.
  • Draft Report on quality of branch’s performance and points for improvement to get Supervisor’s recommendation.
  • Build and maintain relationship with peers, subordinates, supervisors, and partners.


  • Bachelor University Degree preferably in business administration and/or related skill.
  • Minimum of 1 year relevant working experience.
  • Good analytical skills and must be objectives-oriented.
  • Competent in working in a wide range of networking situations, both internally and externally.
  • Excellent computer skills – Ms. Words and Excel.


We offer competitive remuneration package and opportunity for career and personal development.

About WB Finance

WB Finance Microfinance, holding an MDI license from National Bank of Cambodia, is one of the largest Microfinance institutions in Cambodia, and is wholly owned by Woori Bank, one of the top banks in South Korea. WB Finance has a long history in serving Cambodian communities for more than 20 years, with its wide range of financial products and services including Loans, Savings, Money Transfers, and Mobile Banking.


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